This is the place to come for all the answers to your common questions. Please browse through the questions here before getting in touch. If we don't answer your question below, please just Let Us Know!

                                                                                                 ABOUT ORDER                                                                                    

1.How secure is online shopping?

We do not use our own payment solution therefore you don't have to worry about giving out your account numbers or any other private information in our website.

All fund transfer will be made in the selected bank's official website.
Your information will be stored in their high security data centre with strict computer security standards. They have put in place privacy protection control systems designed to ensure that your personal information remains safe, secure and private.

If you're not planning to pay via online and chosen via cash deposit throught your nearest bank then you have no worries at all.
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2. HOW TO ORDER ?

Register as a member
It is free and easy to register as a member. You can click on "Register" in the sidebox of "My Account" to proceed to member registration. You will only need to fill in your information such as contact number, email and so on. Please make sure to double check your profile in order for us to serve you better.

Choose the interested product
It is similar with shopping in shopping centre. Once you are interested with the design, please click on "Add To Cart" to put it in shopping cart. You can also click on "Product Name" to view its detailed information.

View the order
You can view your ordered items in the shopping cart. Once you have confirmed, please click on "Check Out" to proceed to payment.

Fill in the order details
Afterward, you will have to fill in the delivery information as well as payment information. Click "Continue" to proceed to next step.

Confirm the order
Lastly, a order details will be shown to you. Click on "Confirm Order" if you are happy with the order.

Congratulation. Your order has been confirmed.
Please make the payment to us in any of the available payment method that convenient to you.

Reply us with order ID, amount and reference number of bank transaction through SMS or email after made payment.

Delivery of items
We will proceed to process your delivery once the payment has been cleared within 3 working days. Items will be delivered to you within 5 days.
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3. IF I WANT TO UPLOAD MY PHOTO, WHAT IS THE SPECIFICATION?

If you are uploading a digital photo, it must be a minimum of 300 DPI or 1500px by 1500px, this information can usually be found under the properties of a picture file.



The actual print size (dimensions) of the photo must be at least the same size of the print area. It can be larger, we will adjust the size if necessary. The print size cannot be smaller then print area, otherwise the file will break up and lose sharpness.

Maxmun printing area for EZ MUG is 16.5cm(w) x 8cm (h)
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4. ANY DIFFERENCES OF COLORS BETWEEN MY UPLOADED PHOTOS & THE FINISHED GIFTS?

We are using LASER IMAGE TRANSFER SYSTEM (LIT) for our heat transfer process. The advantages of Laser Heat Transfer comparing to Injet Heat Transfer is it produced sharper graphic for logo, icon & line work and more vivid finishing for photo. However there might be a slight differences of colours from your original picture as the process involves a heat press but no worries as products from we EZSTORE are made from high quality material and we always strive our best to deliver good products. So we believe the slight difference won’t differ the recipient from loving EZSTORE gifts.
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5. HOW LONG WILL IT TAKE TO GET MY ORDER?
All orders are dispatched within 5 working days from the day of the payment are made. If you want to receive the gifts earlier, you can let us know during making order.
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6. HOW TO MAKE PAYMENT ON MY ORDER?
Please click here for online payment details.
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7. WHAT IS THE CURRENCY APPLIED?
Currently, we are only providing service in Malaysia. Thus, Ringgit Malaysia (RM) will be applied.
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8. HOW MUCH IS THE SHIPPING COST?
We charge a small shipping cost for each order to cover postage and packing. The charges are as follows: RM 6 for shipping in West Malaysia and RM 9 in East Malaysia.
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9. HOW TO RETURN THE GIFTS IF IT IS BROKEN DURING DELIVERY?
For details, please refer Return Policy.

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                                                                                                 ABOUT T-SHIRT                                                                              
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1. WHAT IS THE COLOR OF THE T-SHIRT?
Currently we have one type of t-shirt which is in white color. It is suitable to be printed with colorful design that able to personalised an individual. However, for the time to come, we will add on more and more new t-shirt type to fulfill your needs.
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2. CAN YOU PRINT ON BOTH SIDES OF THE T-SHIRT?
Yes, if you would like text on both sides of the T-shirt, please send us your requirements by Contacting Us. Please note that a small surcharge applies for T-shirts printed on both sides, to cover additional printing costs.
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3. HOW IS THE QUALITY OF YOUR T-SHIRT?
We use 100% cotton for our EZ T-shirt.
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4. What is the size measurement of T-shirt?

S, M, L, XL

Lady S, M